Refund & Return Policy
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Refund & Return Policy
At WashNinja, customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which products may be returned or refunded.
Eligibility for Returns
We accept returns only under specific conditions to ensure product quality and safety.
Returns are eligible if:
- The product is damaged or defective at the time of delivery
- The wrong product has been delivered
- The issue is reported within the specified return period
Return Conditions
- Products must be unused and in original packaging
- All original labels, seals, and invoices must be intact
- Products showing signs of use are not eligible for return
Refund Process
Once the returned product is received and inspected, the refund process will begin.
Refund details:
- Approved refunds will be processed to the original payment method
- Refund processing time may vary depending on the payment gateway
- Shipping charges are non-refundable unless the return is due to our error
Non-Returnable Items
Certain products may not be eligible for return due to hygiene and safety reasons.
These include:
- Opened or used products
- Products damaged due to improper handling
- Items returned without original packaging
Cancellation Policy
WashNinja reserves the right to modify or update this Refund & Return Policy at any time. Continued use of our services indicates acceptance of the updated policy.